bm389 Responsible Gaming Policy
Gambling should be entertainment — bm389 is here to help you keep your play in a healthy balance.
Why we believe this policy matters
At bm389, the health and financial safety of our players is our priority. Gaming is designed to be fun entertainment, but in some situations it can turn into a problematic habit. That is why bm389 is committed to providing every player with protection tools, self-limit systems, and full support.
This policy is aimed at players aged 21 and above only. Anyone under 21 may not open an account or play on the bm389 platform. Only play with money you can afford to lose — do not treat gaming as a way to earn income when you are facing financial difficulty. We always emphasize that gambling is entertainment, not an investment.
Take control of your play
bm389 combines self-limit tools and protection measures in one place.
Deposit Limits
Every player can set a maximum deposit amount — daily, weekly, or monthly — in advance. This puts you in control of your own spending.
Session Time Limits
With a set session time limit, players can define how long they play and receive an alert when that time is up.
Temporary Time-Out
If you need a short break, you can activate a Time-Out for a period ranging from 24 hours up to 30 days. During this time, access to the platform will be blocked.
Self-Exclusion
If you believe you have a gambling problem, we offer Self-Exclusion from 6 months to lifetime. During this period, no withdrawal can be made.
24/7 Support
Our Live Chat support is available 24 hours a day, 7 days a week in Myanmar language. We are ready to assist with any concerns related to gaming right away.
21+ Age Restriction
bm389 strictly blocks anyone under 21 years of age from playing. This is verified at the account login stage.
Is gambling becoming a problem?
Answer the following questions honestly. If most of your answers are "Yes", it's time to seek support.
This self-check is not a medical assessment — it is a tool to help players reflect on their own behaviour.
How to use the protection tools
How to set a deposit limit
Log in to bm389 and go to Account Settings, then open Responsible Gaming. You can set a deposit limit on a daily / weekly / monthly basis and it takes effect immediately. To increase the limit, a 24-hour waiting period applies before the change goes through. To decrease it, the change takes effect straight away.
- Monthly limit — best for long-term planning
- Weekly limit — keeps your spending on track
- Daily limit — caps how much you play in a single day
Time-Out and Self-Exclusion
If you need a short break, you can choose a Time-Out period from 24 hours up to 30 days. If you want to stop playing long-term due to problem gambling, you can request Self-Exclusion via Live Chat and choose a period of 6 months or longer. Normal access will only be restored once that period has ended.
- Time-Out — you can return once the period ends
- Self-Exclusion — protection for 6 months or more
- You can request an extension through support
Healthy gambling habits
Follow these guidelines to keep gambling enjoyable —
- Set a budget before you play and stick to it
- Set a time limit and spend time with family and friends
- Do not expect to win back your losses
- Do not gamble when you have been drinking or using substances
- Remember that gambling is not a way to earn income
- Know that you cannot win every time and accept losses
- If you stop enjoying it, take a break straight away
Problem gambling signs
If you notice the following signs, seek help right away —
- If you are hiding your gambling from others
- If you are having arguments with family over money
- Do not skip work or school because of gambling
- If you are borrowing more money to gamble
- If gambling is affecting your health or sleep
- If you have tried to stop gambling but cannot
How to Get Help — don't go through it alone
If you are having gambling-related problems, there is no need to feel embarrassed — we are here to help with care and understanding.
Contact via Live Chat
bm389 Live Chat is available 24/7 in Myanmar language. We can help with any gambling-related issue. Start a chat and type "Responsible Gaming" and you will be connected to a trained staff member.
Contact via Email
If you would like to describe your situation in detail, send an email to [email protected]. We will respond carefully and in accordance with our privacy policy.
Request Self-Exclusion
If you want to stop playing right away, tell us "Self-Exclusion" via Live Chat. We will suspend your account within 3 hours and discuss the duration and options with you.
21+ Age Restriction — a commitment we do not compromise on
bm389 does not allow anyone under the age of 21 to play. This restriction is not just a legal requirement — it is a commitment we have made ourselves to protect young people. Any account found trying to bypass any restriction will be suspended with no refund.
Parents and guardians — install parental control software on computers and mobile phones to prevent your children from accessing this platform. For more information, bm389's Live Chat can help.
Child Protection
Do not share your login credentials or mobile phone PIN with family members, and make sure children cannot access your phone when you are not around.
Account Security
Keep your bm389 account password strictly secure so that anyone under 21 cannot access it.
Let's play games for the fun of it
With healthy gambling habits, you can enjoy the games on bm389. Play when you want to have fun — and if things get difficult, we are right here to help.